Developments and challenges in the hospitality and tourism sector. However, during a global crisis like now, it is the first industry to get a severe beating. An assessment of hotel product quality in kenya as a basis for. Coronavirus casts shadow over kenya tourism, hospitality. They have proved that training is the most important factor in the business world today because. Business and management submitted by choxster words 8 pages 53. Kenyas tourism sector and the impact of covid19 on the industry. Kenyas hospitality sector report sailing through the storm. Hotel industry practitioners and scholars in kenya have struggled to assess firm performance and to identify good practice.
To the best of our knowledge, ours is the first study to identify the factors influencing employee performance in hotel industry. Practical implications the hotels need to invest in comprehensive performance management systems suitable for kenyan hospitality industry that will. Hotel industry is all forms of business relating to. From family vacations to business trips, people all over the world are benefactors of the industry. Opportunity for investment in kenyas hospitality sector. Heywood 2009 he describes a hotel as an establishment providing accommodation paid for a shortterm. The results of this study provide hotel professionals with an assessment of current methods of measuring and managing customer satisfaction in opatijas hotels.
Hotel standardization and classification system in kenya. Kenyas tourism sector and the impact of covid19 on the. Hospitality industry in kenya is a global business and therefore there is need for players in the industry to profile the service offering to conform to global green supply chain best practices in order to remain competitive in the market. Global travel, tourism and hospitality industry is one of the strong pillars of modern economy as well as social system. Hotel star rating has been used in the country as a means of categorizing service types and quality ranking scale of 1 to 5 star levels. Today we held a webinar with key players in kenya s hospitality industry who were richie barrow from trademark hotel, mourine oloo from social house, fesial hussein of pallet cafe and mikul shah of eat out kenya. Heres how hotels are pivoting in the new reality published. Firm orientations and performance of hotels in nairobi county, kenya.
Effects of pay and work environment on employee retention. Kenya abstract studies done regarding labour turnover in the service industry across the world indicate that, the hospitality sector leads with many employees changing jobs from time to time. The growth saw hotels attaining international five. A restaurant can be a part of hotel but restaurant only offers food and drink and not the accommodation as hotels. In kenya, the hospitality sector alone catered for over 509,000 jobs in 2007, a ten percent of total employment. Mar 25, 2021 in 2015, the kenya s hospitality industry employed 9. Come browse our large digital warehouse of free sample essays. The specific objectives of the study were to establish the influence of organizational factors, individual factors and job related factors to employee turnover in the hotel industry in machakos town. Effect of training on the performance of the star rated. Pdf key performance indicators in the kenyan hotel industry.
The study recommends that the government of kenya should promote women participation in. The authors analyze the data on average prices and rooms by city, particular day, and accommodation type from 2011 to 2014. Kenya is honoured to have such highcalibre international hotel investors at the conference, which will connect business leaders from both the international and local markets in the hotel industry. For instance, wadongo et al 2010 investigated performance indicators selecting managerial roles and choice of performance measures.
The hospitality industry in kenya has been growing due to high demand of the services and increased number of both domestic and international tourism. However, previous executions faced a number of challenges and controversy by hoteliers anon, 2005. Hotels and restaurants authority, which shall consist of the following members a a chairman appointed by the minister. The hotel industry is one of the fastest growth sectors of the global economies. However, while the hotel industry in kenya is currently experiencing significant challenges regarding tourist flows, some hotel chains continue to grow. The population of the study was 180 managers of classified hotels in kenya s coast. It is not yet clear how these hotels have been able to grow under such circumstances and in particular the. A number of studies on the performance of the hotel industry identified gaps that need a study. The assumptions of tourism and hospitality jobs being unskilled or semi skilled may be attributable to the circular logic used rather than empirical measurement of the skills requirement of tourism and hospitality jobs.
Githui donatus mathenge school of business dedan kimathi university of technology po box 10100657 nyeri, kenya abstract while there has been some research on ethics in the hospitality and tourism industry in kenya and elsewhere. Kenyas hospitality sector report cytonn investments. The hospitality industry in kenya the kenyan hospitality industry evolved at the coast due to arab traders and the railway line construction workers. Airbnb hosts and str a company that tracks supply and demand for the hotel industry. The study adopted a mixed research approach which was both quantitative and qualitative using descriptive survey.
Unparalleled experience the outlook provides an overview of how the hotel industry in south africa, nigeria, mauritius, kenya and tanzania is expected to develop over the coming years. The study findings revealed that market structure in terms of industry competition and market power, organizational structure, strategic orientation and. Dimensions in tourism and hospitality industry in kenya dr. As evidenced, kenya being the hub of business in east africa has had a tremendous target by international brands leading to competition with.
The purpose of this research project was to find out the effect of customer satisfaction in this. Employee perception on performance management and employee. Public procurement, compliance, hospitality industry 1. Staff training in the hospitality industry in kenya. Notably, while the hotel industry in kenya is currently undergoing serious challenges regarding tourist flows some hotel chains continue to grow. Our research suggests that recovery to precovid19 levels could take until 2023or later. The israeli tourism industry has faced similar problems for a longer period of time and can offer valuable lessons to kenya. The legal framework the constitution of kenya 2010the hospitality industry is an industry which provides goods and services to consumers. By virtue of that nature, several implications come into play. The association also protects their members interests by representing them as their legislative voice before kenyan government. Previous studies have shown that improvements in hotel performance can be achieved through empowering staff by continuously developing their capacities to sustain effectiveness.
Read this essay on challenges facing service delivery in hotel industry in kenya. Covid19 has affected every sector across the globe, and the hotel industry is among the hardest hit. Upto now it has not been clear yethow these hotels have been able to grow under such circumstances and in particular the how they employ the cost leadership strategy to spur their. Their presence necessitated the building of the first catering establishment at the coast which was known as the grand hotel of mombasa built at. Get the knowledge you need in order to pass your classes and more. Pdf in recent years there have been various studies investigating factors that influence hotel performance in. Effect of strategic management drivers on the performance of the. Tourists and hotel operators in two major tourist provinces of kenya were used to. The hotel industry provides the necessary substructures for tourism, therefore the growth in tourism industry depends on growth in hotel industry mohajerani, 2012.
Product about the project to set up a hotel cum resort having all the modern facilities in an area of 20 acres in jaipur, rajasthan. More and more people are using the industry to enjoy personal vacations and business related trips. Subsequently, some causes of labour turnover are believed to be industry specific. With hotels shut or operating at severely reduced capacity and with customers in lockdown, we look at the steps businesses can take to not only survive but put themselves in the best position for reopening. In countrys like kenya the sector plays a major role in the countrys development as well as its economy. Their presence necessitated the building of the first catering establishment at the coast which was known as the grand hotel of mombasa built at the present site of manor. Effect of customer satisfaction on performance of the hotel. Impact of covid19 on travel and tourism industry in kenya.
The purpose of this research project was to find out the effect of customer satisfaction in this industry. In 1960s the government of kenya was quite aware of the adverse effect of dominance and control of hotel industry by the foreigners due to repatriation of profit, importation of personnel and some foodstuff, therefore establishment of kenya tourist development corporation in 1965 aimed to break of the monopoly enjoyed by foreigners despite the. Pdf key performance indicators in the kenyan hospitality industry. Case study on the hotel industry in kenya example graduateway. With so much profit to be earned, many investors want their piece of the pie. Challenges facing service delivery in hotel industry in kenya. Factors affecting compliance of public hospitality. As a necessity to the british and the workers who were involved in building the railway the industry grew as the railway network expanded towards uganda. Developments and challenges in the hospitality and tourism sector pdf. South africa nigeria mauritius kenya tanzania 8th edition pwcs team of hotel specialists provide an unbiased overview of how the hotel industry in south africa, nigeria, mauritius, kenya and tanzania is expected to develop over the coming years. Pdf the role of information quality on the performance of hotel. The study recommends that the government of kenya should promote women participation in building and. A pioneer in east african region, kenya embraced classification and grading system since 1972 gok, 2003. Assessment of causes of labour turnover in three and five.
Important to note at this point is that the study of the israeli tourism industry israeli and reichel, 2003 attempted to examine hospitality crisis management practices within the context of the israeli hospitality. Kenyas tourism sector world bank document world bank group. Chapter one introduction of the study this chapter examines the background on the study, the statement of the research problem and the purpose of the study. Tourism and hospitality industry at a glance it is boom time for indias tourism and hospitality sector. Welcome to the kenya association of hotelkeepers and caterers website. Effect of customer satisfaction on performance of the. In 20, amissah states that there is an increasing demand for better quality products and services including the hotel services internationally. The research targeted a population of 176 employees in the three surveyed. In line with the above identified, this study sought to find out the efficacy ict has played in the creation of a competitive advantage in kenya. Challenges facing service delivery in hotel industry in kenya in. The hotel industry in kenya operates in a turbulent business environment. The hotel industry is one of the largest industries in the entire world. The hospitality industry has been characterized by an intense growth rate enabling the development of certain world regions mostly east asia and the pacific region, which until recently had poor.
The purpose of the study was to assess the factors influencing growth of sales in the hospitality industry in kenya, while the specific objectives are. The study was conducted through a crosssectional statistical survey in which 20 out of 30 targeted hotels returned the completed questionnaire, representing response rate of 66. The economic survey in 2020 indicates that kenya s tourism earnings grew by 3. In the african continent, the hospitality industry is deemed as one which has employees that are lowly paid and thus their motivation towards getting a specific task done is an issue. Kenya s hospitalitysector report a introduction b trends in the hospitality sector in kenya c hotel supply in kenya d hotel market performance i. Factors influencing employee performance in hotela. Equally, hotel industry is a significant income generating sector for many countries in the world including kenya.
Performance measurement and hotel industry in kenya a. Mar 05, 2020 tourism and hospitality industry players in kenya have expressed fear of losses running into millions following the coronavirus outbreak in several parts of the world. The hotel industry in kenya is one of the fastest growing sectors and thus a significant contribution to the countrys economy. The growth saw hotels attaining international five star rating as early as 1960. Pdf key performance indicators in the kenyan hospitality. The hotel industry is dealing with an unprecedented crisis due to the disruption caused by the global covid19 pandemic. If current trends are anything to go by, it is expected that the sectors contribution to the countrys employment market will have gone up by 2. Influence of cost leadership strategy on growth of hotel. Aug 23, 2020 business in the age of covid19 covid19 hit the hotel industry hard. Kenyan hotels largely depend on the international tourism market oketch et.
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